Report: 99% of recycled cell phones still contain owner data

Tue Feb 3, 2009 11:09AM EST

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The reports of owners purchasing used or refurbished cell phones and other gadgets and finding sensitive material on them have become so commonplace they're no longer eyebrow-raising in the slightest. Why, last week a New Zealand man bought a used MP3 player for about 10 bucks... and was bemused to find it preloaded with U.S. military records and personnel data for troops stationed in the Middle East. In December, an old BlackBerry sold at a McCain campaign garage sale for 20 dollars was found to be preloaded with a mountain of Republican donor information, emails, and more. Just another day at the flea market, it seems...

Why are all these reports popping up? Turns out they're the norm, not the exception, as the vast majority of cell phones sent in for recycling aren't properly wiped clean, with a full 99 percent of them containing sensitive material when they're gotten rid of, including personal emails and financial information and logins.

The numbers come from Regenersis, a cell phone recycling outfit that processed two million handsets last year and tested a random sampling of the phones it's received in order to reach this shocking conclusion.

The truly sad thing is that wiping a cell phone clean is for most handsets not an altogether complex operation (if you've lost your manual, try a web search for the make and model of your cell phone and the phrase "hard reset"), but many phone buyers, in the mad scramble to move to their sexy new handset, simply ignore this step.

And don't expect a recycling firm or a charity to do the wipe for you. Most firms can't afford to spend that kind of time on any given phone and simply check to make sure the phone works, not that it's clean of all data from the previous owner.

I'm not one to recommend destroying a perfectly good gadget that someone else could find useful, so please don't resort to drilling holes in old phones or crushing them with a vise. Instead, take the 60 seconds to figure out how to do a proper factory reset/hard reset on your phone, remove memory and/or SIM cards, check to make sure everything's been wiped, and then send your cleaned-out handset on to the next guy.

Comments on Report: 99% of recycled cell phones still contain owner data

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  • 1 Posted by isoluck on Thu Sep 3, 2009 4:25PM EDT Report Abuse

    nonsense. who has the $ and time to buy and then search all these phones for useful information?

  • 2 Posted by jkrueger@ameritech.net on Thu Sep 3, 2009 4:36PM EDT Report Abuse

    I think it should be a law that old phones be destroyed so that they can not be used again JHK

  • 3 Posted by buster7094@prodigy.net on Thu Sep 3, 2009 3:15PM EDT Report Abuse

    Plenty of companies wipe personal data off of PDA's just not cell phones. Also, Im always skeptical when a non-story becomes a story because some company (Regenersis), decides it needs a marketing campaign.

  • 4 Posted by paul_park86 on Thu Sep 3, 2009 8:03PM EDT Report Abuse

    Did anyone pay attention to the last paragraph? "take the 60 seconds to figure out how to do a proper factory reset/hard reset on your phone, remove memory and/or SIM cards, check to make sure everything's been wiped, and then send your cleaned-out handset on to the next guy." Besides just enacting more laws is not the solution nor is destroying the phone!!

  • 5 Posted by epvp on Thu Sep 3, 2009 3:55PM EDT Report Abuse

    You gotta use flipswap. They erase all that stuff before they recycle or resell them!

  • 6 Posted by debsturtles on Thu Sep 3, 2009 3:40PM EDT Report Abuse

    Who really cares!! If you are so worried about someone getting your dull friends numbers or your stupid pictures, than don't recycle!! Destroy it!!

  • 7 Posted by rogueist on Thu Sep 3, 2009 8:49PM EDT Report Abuse

    I just automatically do the reset when I get the phones to ensure that they are clean when I use them. Since I buy nearly every phone that comes out during the year, it's annoying, but yeah this article is right - even brand "new" phones arrive with data on them!

  • 8 Posted by sbigshot on Thu Sep 3, 2009 9:06PM EDT Report Abuse

    Alot of people would like to go back and remove data from old phones but can't unless a SIM card is installed. If you could power up the phone and delete data without the SIM card, I'm sure more people would clear them out before recycling, donating, or selling them.

  • 9 Posted by jupiterjane79 on Thu Sep 3, 2009 4:44PM EDT Report Abuse

    it is very simple to bring your phone to the carrier you purchased it from and ask them to either transfer all data or erase all data/reset to factory

  • 10 Posted by bradleyjohnson777 on Thu Sep 3, 2009 3:12PM EDT Report Abuse

    i have a 10 year old that sounds better than a hard line. it don't play music, video games, movies, take pictures. it makes and receives phone calls, a novel concept.

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