Beware Circuit City closeout deals: No refunds on broken gear

Tue Feb 24, 2009 1:49PM EST

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Stories are pouring in from outraged shoppers who thought they could get a great deal on equipment from Circuit City as part of its fire sale liquidation. The problem: Circuit City won't let you open sealed boxes to inspect merchandise before you take it home -- and all sales are final. No returns. No exchanges. That's not so great if the gear is hopelessly broken.

One Minnesota family spent $1,500 on a 50-inch plasma TV and found the glass shattered once they got it home. The store refused to take back the TV and instead referred the issue to Circuit City headquarters, where no one answered the phone. The family is checking with Panasonic, the manufacturer, to see if it's covered under warranty.

A similar problem happened to a Boston customer, who paid $1,100 for what turned out to be a totally busted Samsung TV. She got a refund from her credit card company, but only after a local TV station made inquiries on her behalf. Be warned: Consumerist says that getting credit card companies to help you out may be difficult in cases like this where a bankruptcy is involved. (As I understand the specifics of the Circuit City case, normally your credit card company will just "charge back" the merchant in question, but in this case the merchant is going out of business and has federal bankruptcy protection during the process.)

It's not just big ticket items that can be dead on arrival. Consider this $7.50 "bargain" video game purchased from a Circuit City store, which appears to have been chewed up by a robot.

No doubt there are still some good deals to be found in these liquidating stores, but remember that, now more than ever, "buyer beware" is the rule of the day.

Comments on Beware Circuit City closeout deals: No refunds on broken gear

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  • 1 Posted by tritmu on Thu Sep 3, 2009 10:21PM EDT Report Abuse

    This liquidation is the biggest hoax on consumers. All they did was mark up their inventory and then advertise that is was a fire sale. Good riddance!

  • 2 Posted by tlwilliams479 on Thu Sep 3, 2009 10:12PM EDT Report Abuse

    All liquidation sales are AS-IS. Liquidators post these signs in the stores that they are running. Basically, it is buy at own risk.

  • 3 Posted by radrider82 on Thu Sep 3, 2009 8:26PM EDT Report Abuse

    People they clearly have all over their stores "No Refunds!" Yeah we're getting amazing bargains (I loaded up on PS3 games at 40% off) but we need to realize we're taking risks. It's ridiculous that Yahoo has this story featured in their front page when Circuit City clearly has advisories listed. I don't blame CC one bit.

  • 4 Posted by bakickingguler on Thu Sep 3, 2009 3:01PM EDT Report Abuse

    I am not surprised by Circuit City's tactics. Obviously, they are allowing the mentality of "Buyer Beware" to take notice among those who seek bargains following their incompetence and subsequent closure.

  • 5 Posted by lsikbr on Thu Sep 3, 2009 6:58PM EDT Report Abuse

    criminal charges need to be filed against circuit city.

  • 6 Posted by bcruz727 on Thu Sep 3, 2009 3:03PM EDT Report Abuse

    A word of caution to any one reading this: simply DO NOT buy there, yeah the deals on paper may look ggod but on the long run, you'll end up paying double for it, buying the one from them, and then buying a good one somewhere else.

  • 7 Posted by kim9z on Thu Sep 3, 2009 4:51PM EDT Report Abuse

    I have been trying to get a bulb for my TV and for over a week I have been getting the run around .....no one can help. The only way to get service ...........who knows all the lines cut you off or repeat the menu no matter what button you select. You may as well give up or deliver them a bat.

  • 8 Posted by jamcboy2002 on Thu Sep 3, 2009 4:27PM EDT Report Abuse

    Do your research before you buy from Circuit city. PRICES ARE INFLATED AT ALL OF THESE STORES! There are NO deals on any large ticket items. EVERY TELEVISION AVAILABLE AT CC IS CHEAPER ON THE INTERNET AND WILL BE UNTIL THEY REACH ABOUT 50-60% off MSRP. Annd you will still have to worry about it being broken! I feel bad for anyone who has purchased a large item from this store (as of yet). You got robbed.

  • 9 Posted by melhub81 on Thu Sep 3, 2009 7:15PM EDT Report Abuse

    duh you NEVER buy ANYTHING that you cant see!!!!

  • 10 Posted by vans726 on Thu Sep 3, 2009 10:31PM EDT Report Abuse

    We have been victimized as well when we purchased an open box 52" Sony TV and they claimed they have checked it and its working. When we got home its not working. It's a very frustrating experience for us.

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