Thu Jul 16, 2009 5:24PM EDT
See Comments (11)
With one notable exception, vendor-specific computer stores have been an unmitigated disaster.
Raise your hand if you remember Gateway Country Stores. The cow-themed company had 188 physical outlets as of 2004, but terrible sales (despite boom times) forced the company to shutter them all, firing 2,500 workers.
Dell has also dabbled in physical stores, with equally dismal results. Its flagship outlet in Dallas' Northpark Center closed after just two years, shortly after it confessed it couldn't even support 140 or so tiny mall kiosks, handing them over to people hawking costume jewelry, cheap sunglasses, and Shrimp Chips.
So, really, why wouldn't Microsoft want to get in on the game and open its own Microsoft-branded stores?
Think what you want, but they're coming, according to a speech given yesterday by the company's Chief Operating Officer Kevin Turner (pictured).
Microsoft hinted at brick and mortar stores earlier this year, but yesterday was its first big acknowledgment that the plan was shaping up.
The goal, of course, isn't to emulate Dell and Gateway, but rather to ride that shiny white elephant, Apple, which has turned the computer store from a depressing tomb filled with badly dressed nerds and moldy carpeting into a glossy mecca for the digerati and the tourist crowd alike.
There's a problem with that idea, of course, and that's that Microsoft hardly has the cachet of Apple, nor does it really have much the average Joe is going to make a special trip to the mall in order to buy. ("Hey Mom, let's go to the Microsoft Store and buy the new PowerPoint, pleeeeeeeeeeeeeeeeeeeeeeeeease!!!!") Yes, it's got Xbox, but it sounds like that's not going to be a real focus.
No one really knows what to expect, however. All Microsoft is saying is that the stores will be more about spreading the Microsoft brand than trying to move product.
Alas, that may not work out so well. As Dell and Gateway can probably attest, physical stores are an awfully expensive way to try to get the word out about your product if you can't make money off of them. Physical traffic is always going to be limited, and stores have to be manned with personnel -- personnel who bathe and get to work on time, no less. Mall store space isn't exactly cheap, either. Nonetheless, Microsoft says it wants to get into Steve Jobs' face a little by opening its stores "in proximity to Apple."
The company says the stores are on track to open this fall, but has offered no other details on timing, locations, or the number of outlets.
Join in the discussion. Here you'll see the comments in the order they were posted.
Everybody forgets how little cachet Apple had before The Apple Store launched. Prior to the Apple Store, Apple was cute and friendly, but nowhere near cool. The creation of the Apple Store, perhaps even moreso than iPods, is when Apple started being an image instead of just a computer maker. Microsoft wants that, and they have better product (Surface) than Apple for eye candy.
Since Microsoft doesn't make it's own brand-specific computers, I wonder if they are going to partner with big PC makers to offer hardware in their stores as well. A "Microsoft-branded only" store sounds tough, but if they also sold partner's hardware along side their own merch, that would be a different business model entirely. The Apple store is truely a one-stop shop: computers, software, and accessories. If Micorsoft is missing the hardware, it's a very limited-product store........VERY limited!
I remember going with a friend to a Gateway Store because he wanted a new laptop. What a waste of time! They had nothing there for the buyer to take home, everything had to be ordered from Gateway. Well...we could have done that from home by net or by phone. The stores had nothing to offer! I just don't see what MS has to offer with their own stores. Apple has done a great job in not only stocking their products but in providing education about using their products and creating an attractive store that people want to visit.
I cant wait to see the look on Bill's Face when he sees hundreds of people flood in to the apple store while his store is empty and developing dust and cobwebs. Everyone knows Ipods and Iphones are better than EPIC FAIL ZUNES.
Gee will they require an anti-virus cards before you walk in? Don't waste a step in there, go Linux! Free, easy, stable, customizable in thousands of ways.
Apple store have an Apple Guru, don't they? So the MS store will need an MS Guru. At last- a person who can help out with common MS software faults! Oh, and for hardware: I'll take an MS Mouse, and an MS keyboard, and.... hmmm.
While I really don't think it will work. It might if, as others have suggested, they partner with hardware vendors and have actual physical computers you can walk out with and if they have "experts" in the stores to help people with problems. Basically a one-stop, non-apple store.
I certainly thought the Sony stores would have been gone by now, but there's still a number of those hanging on. The one in a local mall here is right down the way from an Apple store, and apparently doing well. Apple undeniably has a certain mojo that makes one want to see their product in an exclusive retail setting, but I think with the right mix of product and availability MS could make this work.
apple and its proprietary software/computer duo is the reason they have a store. microsoft is the software for at LEAST 8 brands i can name. You'd have more luck with a redhat/linux store....
1 Posted by angeleastlos on Thu Jul 16, 2009 5:48PM EDT Report Abuse
its going to be a disaster for microsoft!!!!!