A New Way to Bypass Automated Response Systems

Wed Sep 6, 2006 3:24AM EDT

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I've long used the secret phone numbers and commands at GetHuman to figure out the quickest way to get a real, live operator on the line. (Example for Pontiac: Dial 800‑762‑2737. Press 4 4. Then don't press or say anything.) It's an invaluable service and one that deserves a permanent bookmark in your Favorites list.

But now there's a new kid on the block, and it's a killer: Bringo! (aka NoPhoneTrees.com), which does GetHuman one better: Look up the company you want to call, click the appropriate link, input your phone number on the web form, and Bringo! calls the company you want to yell at for you. You get a quick "verify this phone number" call, then, when Bringo! has you in the queue, your phone rings, you hit the # key, and you're in line for an operator.

I tried the service and works without fuss. The only problem is that the Bringo! database is fairly limited right now. You can dial Fujitsu and Texas Instruments for computer support, but not Hewlett-Packard. The two largest wireless carriers (Verizon and Cingular) are missing on the site, but TracFone and SunCom are listed. I'm sure the database will be expanded along with the service, but for now you might not find all the listings you need.

I also have no information about Bringo! the company (there's not even a contact link on the website, and the domain is anonymously registered), so I have no idea what happens to the phone number you use to input into the Bringo! website. The service could theoretically record calls or capture any data you input over the touch tone connection, so you might be careful about entering your credit card number or SSN if you're using the service. (Though these numbers should bypass any of those prompts.) I've seen other stories about the site's Polish founder Marcin Musiolik, and I've asked him if the site has a privacy policy. More news as this story develops. Meanwhile, feel free to experiment with the site with the aforementioned caveats.

UPDATE:  I heard back from Bringo! founder Clement Wang with the following information.

  • A privacy policy is coming in about a week. No monitoring of phone calls is performed, and numbers are not resold or reused in any way.
  • The site is not intended as a money-maker but rather as a technology showcase for Bringo!'s underlying code (and other products that might come from it). The advertisements on the site help offset the cost of the phone calls.
  • Marcin Musiolik is not a founder of the site but is part of the team. The site founders are based in the U.S.

Comments on A New Way to Bypass Automated Response Systems

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  • 2 Posted by bstarra@sbcglobal.net on Thu Sep 3, 2009 3:14PM EDT Report Abuse

    Wonderful !!! I remember when the automated systems first arrived and hated it. I was so used to speaking with a person whenever I called a company. It was hailed as a boom to helping the customer. What a joke ! How long do we have to wait until the companies realize that it is a customer hated system ?

  • 3 Posted by hiyall69 on Thu Sep 3, 2009 4:19PM EDT Report Abuse

    how about just pressing "0" (zero) for the operator? Works on every 800 number I dial...

  • 6 Posted by aisforart@sbcglobal.net on Thu Sep 3, 2009 2:48PM EDT Report Abuse

    Nice to know about these little hidden gems. What I like to know is how does one find a name to a phone number? Over the years I had collected numbers when I in a hurry and tend to forget to write their name along with the number, thinking I will never forget who this number belongs too. yeah right. not so.

  • 7 Posted by getyoid on Thu Sep 3, 2009 4:08PM EDT Report Abuse

    Didnt everyone know this? Man.

  • 8 Posted by cgulick@swbell.net on Thu Sep 3, 2009 3:21PM EDT Report Abuse

    hiya1169 (the previous post)has the info on most support numbers. Also, when calling At&t telephone repair, after dialing the number, do not press or say anything. it may take 5 minutes but a human will come on the line.

  • 9 Posted by mlchaparro@sbcglobal.net on Thu Sep 3, 2009 7:23PM EDT Report Abuse

    pressing "0" does not always work anymore. Customer Service does not exist anymore, it went with human kindness, manners, and dress codes.

  • 10 Posted by getyoid on Thu Sep 3, 2009 4:08PM EDT Report Abuse

    Also, its widely known that these companies on that GetHuman.com database scan it for their names and do everything in their power to thwart any attempt for us to speak to a human. Some things just dont need to be published because they'll backfire.

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