Who Really Has the Largest Cellular Network?

Thu Sep 14, 2006 1:36PM EDT

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You've seen the commercials. You've heard the debates. You can't go a week without hearing Verizon Wireless, Cingular, or Sprint claim to have the biggest or fastest wireless network in America... or sometimes all three of them!

So who's right? Who really does have the biggest cellular network in the U.S.? I put the question to the big three networks to find out how they make their claims and what data they had to back it up. (And while I love T-Mobile as much as anyone, its network is decidedly smaller in both coverage and number of subscribers, nor do they make such grandiose claims, so it was originally excluded in this survey (update below).)

For starters, you'll see that no carrier claims to have a larger network based on actual geographic coverage (except Alltel, see below). In fact, no carrier even seems to know how much square mileage its network actually covers. It just isn't measured, and that data doesn't exist.

What cellular carriers use instead is a measurement of the total number of people who are physically located in the service area of the carrier. The total number of people who can reach the network is how carriers make claims about the size of their coverage; presumably the more people you can reach, the more physical ground you cover, but that's not necessarily true.

Obviously, more people live in urban areas than in rural ones, so all carriers focus their efforts on reaching the most people where they live. Rural coverage exists, but there's no way to easily tell whether one farm or another is going to have coverage aside from looking at a coverage map in detail.

With that in mind, here's what the networks said—this is all from their own mouths; I'm not spinning the information at all—about their wireless service (in the order they returned my calls).

Cingular
Cingular's standard GSM voice service reaches 270 million people, and its 2.5G EDGE service (a service that's a bit faster than GSM) reaches 250 million potential people. Cingular's 3G HSDPA service reaches 70 million people in "80 to 90 cities" and covers 40,000 miles of highway. Cingular also points out that its network is all-digital and has no analog roaming, making it the largest all-digital network in the U.S. Since it's GSM, you can also take your phone worldwide (with voice service in 200 countries and data service in 100), which you can't do with CDMA networks like the other two carriers have.

Verizon Wireless
Verizon offers standard voice coverage to 291 million potential people if you include its roaming partners who provide service where Verizon does not. If you discount the roaming partners and just include towers owned and operated by Verizon, coverage is 255 million people. Verizon's 3G EV-DO network reaches 150 million-plus people. Verizon also claims to have the largest network by number of subscribers: 52.6 million retail subscribers and 54.8 million if you include resale/rebranding agreements with other carriers. Verizon also notes that J.D. Power consistently ranks Verizon as having the highest overall call quality on the market, along with T-Mobile. Verizon also claims to have the most reliable network in the States, based on a variety of third-party studies.

Sprint
Sprint's standard voice service reaches more than 295 million people (including U.S.-owned islands like Guam), and the Nextel iDen network reaches 264 million people. Sprint's 3G EV-DO network reaches 158 million people in 220 markets with more than 100,000 residents and 486 airports. Sprint's recent claims are that its broadband service is 5 times faster than Cingular's, but this is comparing to Cingular's old 2.5G EDGE service and not its newer 3G service (which has a comparable speed). Technically speaking, Sprint suprisingly has the largest amount of coverage.

Alltel (updated 10/2/06)
Here's what Alltel (finally) says: Alltel has 11 million customers and cover 72 million potential customers. "Our network covers more square miles nationally than any other carrier's network—hence we are the largest network." When I asked how the Alltel network could be larger geographically but cover less than a third of the population that the other carriers do, Alltel said, "There is no tie between pops [people covered] and network coverage... our build-out network covers more square miles than any other carrier's... pops really pertains to population in a licensed area." It seems to me that there actually is a strong tie between the geographic size of the network and the number of people living inside that area. And since no other network actually even measures the size of its network geographically, I have to take these claims with a grain of salt.

T-Mobile (updated 10/3/06)
T-Mobile got back to me with this information: T-Mobile reaches 275 million people in the U.S. and has 23 million customers. The company didn't offer information about how much of its coverage is through its own network vs. its affiliates.

And that's the scoop!

So who's got the biggest network? If you compare geographic coverage maps, it sure looks like Verizon, but Sprint genuinely seems to cover more people, if by a small margin, with both voice and high-speed data. (Those coverage maps are hardly standardized, so it's tough to draw conclusions based on them.) Cingular, however, does have an advantage by having more digital service. Analog roaming, common in rural areas, can be expensive and buggy, and many phones simply don't have analog radios at all any more. Cingular's international support is also worth noting. Then there's Verizon: Those call quality claims are hard to ignore and are probably more important to most users than a few extra towers out in the boonies.

Bottom line: All three networks are suitably large for more than 99 percent of U.S. users. Unless you frequent parts of Montana near the Canadian border, you shouldn't experience dead zones more than once in a blue moon. My recommendation: Find a phone you love and a plan you can afford and give it a try near where you live, but don't worry too much about who's providing the service.

Note: This does not mean that all three carriers are equally appropriate for every mobile phone user, but that, on average, they all have coverage that spans most of the country. Check out this post for more help on how to choose a cellular carrier.

Comments on Who Really Has the Largest Cellular Network?

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  • 1 Posted by super_dave_1984 on Thu Sep 3, 2009 9:49PM EDT Report Abuse

    Cingular is my current provider. They made lots of promises about new towers being installed and more coverage. BULL. I live less than a mile from a Cingular tower and there are places in my house that I don't get a signal. And no, I don't have a metal roof or siding. Several large dead zones within 15 miles of my house. Rural areas? Forget it. Not even close to a signal. It is because of the GSM. It only picks up GSM and won't connect to anything else. Therefore if I am in an area with no GSM tower, I am out of luck. I would rather have a bad signal than no signal. Think about it, late at night, you have an emergency, and no signal because there isn't a GSM tower. You may as well not have a phone at all. Maybe one day Cingular will have enough of their towers that it isn't a problem, but by then they will have newer technology and mine won't work anymore. When my contract is up, I will take my business elsewhere. More bars in more places? They must mean beer.

  • 2 Posted by northside+investments on Thu Sep 3, 2009 7:41PM EDT Report Abuse

    Read #1 post. I could have wrote that one myself. I have Sprint, in southern Michigan in the 49093 area. I live 6 miles from town with the same problem as Super_dave. And my phone bill I receive each month looks like my phone is working by itself. Calling about every 15 sec someplace. I haven't called them yet to find out why. Had Alltel before, will be checking them out real soon.

  • 3 Posted by jairaj on Thu Sep 3, 2009 4:27PM EDT Report Abuse

    Last year I traveled 70,000 Miles due to work. This year I'm at 46K. I have Cingular GSM with a multi-band phones and I've never experienced deadzones. Granted most of my travel is to urban areas. I did however do a project in Muscatine, Iowa and had decent coverage there. To the other CIngular commentator I would recommend a multiband phone.

  • 5 Posted by ducharme25 on Thu Sep 3, 2009 3:49PM EDT Report Abuse

    I have Verizon and almost NEVER have a problem with it. I love it.

  • 6 Posted by wranglercorey on Thu Sep 3, 2009 10:49PM EDT Report Abuse

    I totally disagree with the claim that only in a blue moon will you not have service. I am a college student and Verizon is the only service that works anywhere on campus. All of the others you have to find a particualar spot in the building to use them. Almost 100% of my friends here that did not come with Verizon have switched over. I am not saying they are the best choice for eveyone but I do not agree that the service is as good as you claim.

  • 7 Posted by griessinthewood on Thu Sep 3, 2009 4:13PM EDT Report Abuse

    I Don't care for this kind of attitude at all. What can be worse than putting down an individual or group of people for any reason. What does this person mean by "hick". And if there was any group of people that truly needed mobile service geographically it would have to be, not those of us that live within about 30 seconds of a phone at any given moment but, folks that live in rural parts of the country where the closest neighbor maybe 10 or 20 miles away. Probably an ignorant wretch. (Anyone notice that I didn't call him a yuppie or point out the fact that unless he is a physician or has children that may need to reach him, he is self diluting his actual importance of even really needing a mobile phone himself)

  • 8 Posted by markwalshcpa@sbcglobal.net on Thu Sep 3, 2009 7:08PM EDT Report Abuse

    You must be kidding, "99% of people get good coverage," and only experience dropped calls "once in a blue moon." Overall, coverage is poor outside of major metro areas, compared to what is experienced in Europe. The carriers just get away with poor service because people in the states get used to it. Try covering Northern CA, and see what happens.

  • 9 Posted by duongchilinh on Thu Sep 3, 2009 3:50PM EDT Report Abuse

    During the 2 years I was with Verizon, I had drop service left and right. I continuously got disconnected during a call, especially when I was driving. I switched over to several phones and got the same result. Once my contract with Verizon was over, I switched to Cingular and I've been very happy. I father-in-law has a Verizon work phone and when we were down in Mrytle Beach, his verizon phone lost connection while my Cingular was at full strength. He ended up borrowing my phone to make his calls during our stay there. I'll definitely renew my plan with Cingular.

  • 10 Posted by danial542003 on Tue Sep 19, 2006 1:03PM EDT Report Abuse

    I would like anyone who has access to Consumer Reports most recent report. Based on customer complaints about quality and other complaints in about 20 or 25 major cities, Verizon was clearly the winner. Sprint middle of the road t-mobile just behind Verizon and Cingular was almost always at the bottom of the list of bad quality.

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