Automated Toll Roads Wrecking Bank Accounts, Marriages

Sun Aug 12, 2007 11:21PM EDT

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Whaddaya know? I happened upon two links about the hazards of "E-Z Pass" and other automated toll road systems on the very same day. While I remain an enthusiastic supporter of automated toll paying—I wouldn't dream of trying to cross a San Francisco Bay Area bridge without my transponder, though apparently I'm in a very slim minority, based on the volume of traffic backed up in the "cash" lines—there are some interesting caveats in these two stories that merit some extra consideration for the paranoid and the morally bent.

First is something that all of us can relate to: Overbilling. Many automated tolling systems check when you enter the toll road, then check again when you leave. Travel a short distance and you pay a small fee; travel a long one and you get charged more. That makes sense, but if the sensors don't record you entering the road, you get billed the maximum amount, no matter where you exit. In the case of this Philadelphian, that means she gets charged $5 periodically instead of 75 cents. Several times a month. That adds up. Now this is really a case of poor technology: The sensors at the onramp she takes just don't work well enough, or perhaps she needs a new transponder, but it's also a lesson in consumer vigilance. If the driver didn't read her bill religiously, she wouldn't have noticed the extra charges. What's worse is that the state requires she fill out a (paper) form for each and every erroneous charge in order to get a refund. Boo.

In nearby New Jersey, toll roads created problems of a different (and more serious) type for one driver, who found that the records the tollways kept of his driving could be used against him... in divorce court. You can probably see where this one's going: His wife's lawyer introduced his E-Z Pass records in court. He said he was in Pennsylvania. The state said he was driving around Jersey, obviously to some hussy's love den. States have differing policies about releasing this information to the courts, but of course the spouse can always provide it if he or she has copies of the records or access to the account. Lesson learned: Philanderers should always pay cash. (For the sarcasm-impaired, please note I am not encouraging adultery or "blaming" it on technology.)

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  • 1 Posted by gjlloyd1359@verizon.net on Thu Sep 3, 2009 4:09PM EDT Report Abuse

    I was also overcharged on the George Washington bridge between New York and New Jersey. When I entered the new license plate for a new car I inadvertently transposed the numbers. I began commuting by train and noticed that I was billed for going over the bridge at 1AM Christmas morning. I assured the agency that I was no where near that location. For some reason, which they couldn't explain they charged the toll to license number (the wrong number) and not the EZ pass card number. I was under the impression that the EZ pass number was the definitive verification of passing the toll. I fought it for several months but they refused to remove the charge. I would recommend that everyone verify their license number or enter an invalid license number to avoid this happening to them. GLloyd, New York

  • 2 Posted by rogueist on Thu Sep 3, 2009 8:49PM EDT Report Abuse

    No problems for me here in Florida... The sensors have never failed to pick me up, nor have I ever been mis-billed. Everything is done by the transponder and not the plate number here, but you can register a plate number with a transponder, if you want to. You can move the transponders between vehicles here if you want to, and many people do, especially on group trips - not everyone has one.

  • 3 Posted by gsmail14 on Thu Sep 3, 2009 4:14PM EDT Report Abuse

    How about just paying the darn toll the old fashioned way, WITH CASH! Any time saved is clearly lost by having to correct your bills every month and having big brother track your every move!

  • 4 Posted by jnewm281 on Thu Sep 3, 2009 4:37PM EDT Report Abuse

    I use the device and think it is great. I especially like being able to drive around the traffic lines at the toll Booths. If you are one though to speed, or subject to other infedelities, dont complain when you get caught. Police need to be more creative to protect the citizens and they cant be everywhere. I would imagine that, if they use the E Z Pass to catch speeders though, it would be a civil citation rather than a traffic violation. The difference is, basically, you pay the fine and dont get any points since they may not be able to prove who was actually driving, but, they do hold the vehicle owner responsible. Bottom line is, if you do nothing wrong, you should have nothing to worry about. If you are doing something wrong, man up and pay the consequences when you get caught. If you dont know when you are doing something wrong, you dont deserve to have an E Z Pass much less and drivers license.

  • 5 Posted by quakquak99 on Thu Sep 3, 2009 8:24PM EDT Report Abuse

    Jeez...they talk about getting toll records on people on the TV show "Law and Order"...big surprise that it actually works.

  • 6 Posted by boogsma97 on Thu Sep 3, 2009 3:11PM EDT Report Abuse

    Don't be cheating on your spouse and you have nothing to worry about!

  • 7 Posted by larry_heverley on Thu Sep 3, 2009 4:56PM EDT Report Abuse

    I have never been overbilled in NY. did have a problem with a transponder, but the toll booth operator took down the number and we were always billed correctly... just had to get a new transponder...

  • 8 Posted by poloikul_faith on Thu Sep 3, 2009 8:16PM EDT Report Abuse

    E-Z Passes don't wreck marriages.... stupid people wreck marriages.

  • 9 Posted by russalky on Thu Sep 3, 2009 8:56PM EDT Report Abuse

    #1: When a person without EZ Pass (or presumably, without their transponder) travels through an EZ Pass lane, cameras snap their license plate for ID. The plate # is then matched to the owner, who is subsequently mailed a bill for the toll AND an EZ Pass - even if they don't have an EZ Pass. This happened to a friend shortly after EZ Pass was first introduced in NY. Being a recent immigrant he didn't have a clue what an EZ Pass was at the time that he went through the lane. That bill was straightened out easily (no, don't want to sign up for EZ Pass, just want to pay the toll). It's possible that the person with the transposed # you entered didn't have an EZ Pass at all, so when they went to match records, they found your erroneous one on file... though I always thought they checked these through the DMV. (Maybe they check their own records first, then the DMV if there's no match internally?)

  • 10 Posted by crfnct on Thu Sep 3, 2009 3:31PM EDT Report Abuse

    I've been using EZ Pass for a few years now and have not been overcharged. I also have the payment come from a credit card so I can dispute any charges is neccessary. I do wonder if the problem of the transponder getting missed is the technology not working right or if drivers are going through the lane to fast. The posted limit I've seen on most is 15mph but I can assure you VERY few people go that slow through the lane. As with every posted speed limit, there are reasons money and time was invested to put up those signs.

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