UPDATE: Apple Angers, Offers $100 To Old iPhoners

Thu Sep 6, 2007 5:38AM EDT

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UPDATE: Looks like Apple heard the anger loud and clear. Jobs announced today that all iPhone owners will be offered a $100 gift certificate for the Apple Store (online or offline). Is it enough to make amends? You be the judge.

I didn't think it was possible, but Apple has finally managed to get everyone mad at it, even long-time Apple loyalists. Some might say, especially the loyalists. Why? Because of Apple's 11th hour announcement at the very end of its press conference yesterday that it was cutting the price of the iPhone from $599 to $399.

Mad, about a price cut? You would be too if you'd shelled out 600 bucks on launch day, only to have the price drop by a third after a mere two months.

While electronics prices are well-known for their constant downward spiral, a price cut of this magnitude, this soon after the original release of the product, is unprecedented. Steve Jobs tried to spin the cut in an otherwise content-free USA Today interview, saying "Well, that's what happens in technology." But he failed to explain how the company either managed to achieve such radical cost improvements in just 60 days... or whether the company was just going to be trimming the vast profit margin it's been getting on the It Phone of 2007. I suspect it's the latter... and I don't really blame Jobs for not admitting that publicly.

Consumer reaction has been largely one of outrage, with complaints from people that they've been ripped off for being the first to jump on the iPhone bandwagon. While they might eventually forgive Jobs, Wall Street has not. Apple stock was down over 6 percent yesterday and, as I write this, is down another 2 percent.

So why did Apple, a company not known for trimming prices, cut the price of the iPhone? (Many, myself included, were expecting the price to stay the same until iPhone 2 launches, with this model then being discontinued.) The rationale appears to be a simple attempt to grab market share, no matter what it costs. But those tactics are strange for Apple, a company that has always been happy to sit back, charge a premium for its products, and skim the wealthiest customers out of the pool. Competing on price has never been in the Apple playbook... but perhaps the reality of how intense the competition in the cell phone market is has finally dawned on the company: The intensely competitive cell phone business just isn't the same as the unchallenging MP3 player industry.

Did you buy an iPhone before the price drop? Remember that if you purchased it in the last two weeks from AT&T or the Apple store, you can get a refund of the price difference from the store. Your credit card company might also offer price guarantees; check with your issuer. TUAW has additional suggestions... or you can just vent. Tell us, in the spirit of this online therapy session: How does that make you feel?

Comments on UPDATE: Apple Angers, Offers $100 To Old iPhoners

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  • 1 Posted by splif_3d on Thu Sep 6, 2007 1:04PM EDT Report Abuse

    This would have infuriated me had I been one of those who waited countless hours uncomfortably waiting for this only to know I could have relaxed and got it a cheaper price only a FEW MONTHS down the line. Alas, I am among the few who planned on waiting for the version 2 iPhone. But now that the price is knocked down so much. I am excited to own one...possibly before they decide to mark it back up.

  • 2 Posted by petrentz on Thu Sep 3, 2009 8:08PM EDT Report Abuse

    i can't believe that people are so impatient that they would just jump and spend $600 on a stupid phone. it does not even work with outlook....how funny that they now ----- . great job, Chris. keep up the good work.

  • 3 Posted by benoitnewton on Thu Sep 3, 2009 3:05PM EDT Report Abuse

    Come on, Chris. Why, when I saw the negative headline, was I able to guess this was your article without even clicking on it? You seem to take leave of your generally intelligent and thoughtful perspectives when discussing Apple. "Everyone" is not mad at Apple. As always happens in online discussions, the reactions are overheated and overly negative. Many people seem to say things online that they would never say face-to-face. While I would admit that most iPhone buyers are miffed, don't be so quick to ascribe the opinion of the vocal few to the many. One of the biggest unhappy groups (I am guessing at this) is compromised of those whom have never been a "first adopter" before. This will be a good object lesson in restraint. Buy in the now - that is, only buy what you really want for the price that you can afford. By being an early adopter you always take a risk - If you don't like the risk, wait - otherwise shut up about it. You even take that risk on normal products. I am very adept at purchasing Apple products right before they are refreshed - A Gen 2 iPod, a Core Solo Mac Mini, and just 2 weeks ago - a iPod Nano. Thanks for your hard work, but please try to apply a more thoughtful brush to the Apple community in the future.

  • 4 Posted by adrantdotcom on Thu Sep 3, 2009 2:46PM EDT Report Abuse

    ABSOLUTELY OUTRAGED AND AFTER BUYING AND OWNING APPLE MACS SINCE 1992 WILL NEVER PURCHASE ANOTHER APPLE PRODUCT UNTIL STEVE JOBS IS OUT OF A JOB. I JUST CANCELLED AN ORDER FOR A NEW MAC TO THE TUNE OF OVER $8K.

  • 5 Posted by froggie808hi on Thu Sep 3, 2009 4:03PM EDT Report Abuse

    I say you need to pay the price for being an impluse shopper. If you can afford it why not, the rest of us who took a wait and see approach should be rewarded for patience

  • 6 Posted by afwycop on Thu Sep 3, 2009 2:46PM EDT Report Abuse

    Oh no, your cancelled order must have cause Apple stock to tumble... I have a Windows 95 computer that went south right after I bought it...No problem went and grabbed a new laptop with the lastest Windows 2000...oops out dated....Now have the latest Windows XP, oh wait.... And anyone is surprised the price dropped...hello? Anyone home???

  • 7 Posted by samenzijn7 on Thu Sep 3, 2009 9:01PM EDT Report Abuse

    don't know why yours doesn't work with outlook coz mine does. And YES I AM FURIOUS about the price cut because I paid $499 for my 4 GB and now the 8 GB is $100 less than that???? I expected better than that from Apple. But guess it's always all about the money and to krap with the customers. I'm glad their stock dropped. They owe us!

  • 8 Posted by xarriola on Thu Sep 3, 2009 10:51PM EDT Report Abuse

    well thats what happens when you put out a product that has had so much hype pumped into it and is then released. I still dont have an iphone but that fact that i knew as a smart consumer that it would eventually become more affordable because thats how it always is. Look at the Ipod when it was first released and look at it now. yeah there have been improvements made in the more recent models but like anything, wait it out and you will save.

  • 9 Posted by general19662004 on Thu Sep 3, 2009 4:07PM EDT Report Abuse

    that is the price you pay to say you are one of the first to have something new. quit crying, you were suckered in by the "i got have to own it first" thinking. the ones who waited are the smart ones and it makes you mad. wait a little longer and they other companies will start making their versions and the price will really drop then

  • 10 Posted by andrews724 on Thu Sep 3, 2009 2:54PM EDT Report Abuse

    I dont understand the outrage. This is a company that is designed to make money. They now understand that even if its the best phone on the market they will not get as much as they can unless they drop the price. I got one when they came out and I am mad that I spent an extra $200 but now I can get another one for my girlfriend or just wait until the 16 bit comes out. Apple's responsiblity is to make great products that work well. Not to price people out. Grow up if you are b*tching that much about the cost of the phone why did you buy it in the first place?

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