Hundreds of Unopened Rebate Slips Found in the Trash

Thu Sep 6, 2007 6:54PM EDT

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Wondering why you didn't get the $3.50 rebate for your Vastech USB hub you bought in May? Well, it's because Vastech took all the rebate slips and threw them in the garbage, unopened.

As Dean Takahashi writes, "In all of my years of reporting, I have never encountered such outrageous behavior against consumers," and while the amount of money at stake here is small, the principle is a large one. 1,300 people went to the trouble of sending in their mail-in rebate forms to this small Silicon Valley firm, and in response Vastech simply chose to ignore them. Possibly worse, all of those rebates contained at least some personal information: Names, addresses, and probably portions of credit card numbers on any receipts included in the envelope.

Takahashi tracked down the CEO of the company and he offered both excuses and an apology. If you've been waiting for your rebate, feel free to send a complaint to support@vastechinc.com and demand your money directly.

Vastech isn't the first company to completely blow it when it comes to rebates. In fact, many consumers have been burned so often by not getting the money they've been promised that they simply ignore any offered rebates or refuse to buy from companies that offer them. A few retailers have listened. Two years ago, Best Buy announced it would phase out its internal rebate system, though it still seems to offer them in some capacity and via third-party sellers. Still, rebates show no sign of slowing down. They're just too profitable for the vendors who use them to sell their gear.

Got a gripe about the rebate process? Feel free to air your dirty laundry here. 

LINK: Unopened rebate requests found in San Jose dumpster 

Comments on Hundreds of Unopened Rebate Slips Found in the Trash

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  • 1 Posted by myrenne@sbcglobal.net on Thu Sep 3, 2009 7:31PM EDT Report Abuse

    Being a long term customer of Fry's and their many good offers, I will not, repeat NOT, buy ANY item with a rebate. In fact, I try not to buy at all from companies offering rebates, not even if it is at regular price. It's a lousy way to do business, to refund late (if at all) after much paperwork what was overpaid including taxes!

  • 2 Posted by mlwedell on Thu Sep 3, 2009 7:23PM EDT Report Abuse

    Rebates - especially mail-in rebates - are a complete waste of time. Unless the retailer is willing to offer you an instant rebate, I take it as sign to stay away from that product.

  • 3 Posted by estershifren@sbcglobal.net on Thu Sep 3, 2009 3:56PM EDT Report Abuse

    I've been bitten so many times with rebates not being paid,lies from vendors stating I omitted some important piece of evidence, or no rebate ever arriving. The hours it took to reach someone to complain to on the phone is frustrating and just not worth the time. I avoid companies that have not honored their offer the first time around. The best ones are those offering online and instant rebates.

  • 4 Posted by xim1970 on Thu Sep 3, 2009 10:53PM EDT Report Abuse

    As much as I like saving money, I also get frustrated with zero rebate attention. This should be a major news story. I would call it false advertising. If the rebate weren't offered, I don't believe that many of us would make the purchases that we do. We also don't report many of these, myself included. "Not worth the $10-$25 we would usually get back. I have to agree with the other posters...if I need to send something back, you aren't selling your product for what it's worth. You're hoping I won't respond, and aren't being honest with your customers. I think this was a great post...it will get people motivated to AVOID rebate scams. Thanks!

  • 5 Posted by beckeygauthier on Thu Sep 3, 2009 3:04PM EDT Report Abuse

    I have never had problems getting my mail-in rebates from many big name and online retailers, so not everyone company screws their customers when they send in rebates. I personally do not mind taking the extra 5 minutes to fill out paperwork and copy it, then mail it to the company. Sometimes it's worth it if the rebate is $150.

  • 6 Posted by daretobelost on Thu Sep 3, 2009 3:36PM EDT Report Abuse

    Rebates are a pain but sometimes they are so big you just have to send them off. I have always gotten the money in the end but occasionally it required follow up. The only time I was surprised was on the Apple rebate for my daughter's laptop. There was a rebate on a printer and an Ipod. Both were initially refused and I had to fax them the documents and eventually call them. I had a vision that Apple did a better job than that. I got the checks finally. It may be uncharitable but I sometimes wonder if they automatically refuse once in the hopes you will just go away.

  • 8 Posted by matt_archbold2002 on Thu Sep 3, 2009 7:11PM EDT Report Abuse

    I purchased a desktop from circut city about 2 years ago and it had 3 rebates after you paid full retail. one was for 150.00 the second was for 100.00 and the third was for 25.00. I sent them all out, made copies, and sent via ups priority w/tracking because 275.00 was a lot to get back. I got one back almost 3 months later. Surprise, the only one i get back is the 25.00 rebate for the printer. I called and said that i had tracking confirmation, and copies of all the rebates and UPC tags that i sent out. They told me that i didnt send out all the required material, even though i had copies of everything. Then when i told them that i had copies that i could give them, they said that they dont take copies and that i wasnt going to get the 2 other rebates that totaled 250.00. Since then, i will not buy anything that has any type of rebate except for an instant rebate that is taken off at the store.

  • 9 Posted by toons4hire on Thu Sep 3, 2009 10:17PM EDT Report Abuse

    I too have made my copies, sent original receipts with rebate paperwork and waited weeks only to be told I was missing paperwork or sent copies... what a scam Creative Labs! If the price before rebate is not the deal required to make the sale, then buyer beware!

  • 10 Posted by toons4hire on Thu Sep 3, 2009 10:17PM EDT Report Abuse

    I too have made my copies, sent original receipts with rebate paperwork and waited weeks only to be told I was missing paperwork or sent copies... what a scam Creative Labs! If the price before rebate is not the deal required to make the sale, then buyer beware!

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