Fri Oct 26, 2007 11:09AM EDT
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Victims of the wildfires that have swept through Southern California this week have a new thing to worry about: Big bills for rented high-tech equipment destroyed by the blazes.
In what sounds like a callous and tragic lapse of judgment, AT&T has slapped San Diego-area residents Matt and Danelle Azola, who were on their honeymoon in Mexico while the fires were getting underway, with a $300 bill. Their crime? Failing to rescue their satellite dish receiver from their burning home before they fled. The house, as you can see in this news report, was completely burned to the ground.
Fortunately, stories like this are rare and seem to be getting even rarer. I don't remember any such tales from the Hurricane Katrina aftermath, but are companies getting greedier in a weak economy? Or is this just one disaster too many? Either way, it's not a good sign.
The good news is that the Azolas should be covered by their insurance plan, when they eventually get paid, but they'll still have to cough up the $300 now unless they want a ding on their credit report. The bad press, of course, is going to cost AT&T considerably more.
Join in the discussion. Here you'll see the comments in the order they were posted.
I'd rather have a sister that worked in a brothel than a brother who worked for AT&T
Eisenhower warned us about the Military / Industrial complex. Too bad no one was listening. Our lives are manipulated by insurance / corporate / lending institutions in a way never before seen in the history of man. And we are lemmings dancing to their beat. American big business is so used to having it's way with consumers, that AT&T probably feels no guilt at all.
AT&T was broken up for being a monopoly. Now SBC has bought up almost all of the old AT&T possessions AND AT&T itself. SBC now calls itself AT&T and there is almost no place else to go to for your communications. Sounds like the government needs to break up another monopoly. Would this be the first time an entity has been broken up for violating the monopoly laws TWICE??
It doesn't surprise me. These days all companies care about is the bottom line of profit not consumer satisfaction.
The satellite dish receiver that was $300 probably belonged to Dishnetwork or Direct TV. They are very greedie and will always charge anything they can back to the customer. While I was employeed for Dishnetwork they always directed the cost of everything back to to the customer under any circamstance. Natural disasters and acts of nature were not covered under there service's and will always charge the customer for any damage. During hurricane kitrina they offered free dish replacement but, not all equipment covered under warrenty was replaced because of the act of nature. A majority of customers with damaged satallight receivers had to buy new ones with a 18 month contract or possibly switch to another company that offered free equipment.
Thats why I buy my equipment outright in the beginning and dont follow those freebie offers they give.
Treading on thin ice here Chris!
Wouldn't their home owners insurance cover the loss. AT&T isn't a privately held company they have to account to their shareholders for losses.
Interesting that this is the only negative hit on AT&T through all the crisis. I found this among many other GREAT stories about what AT&T is doing to help the victims. Maybe there was a system glitch on this one. Hope it all works out for the Azola's.
1 Posted by wmtyrancz on Thu Sep 3, 2009 10:49PM EDT Report Abuse
I'm not suprised by this. AT&T is one of the greediest companies on earth. Maybe they need the money to make the iphone service better.