$10,000 Bill... For Text Messages

Tue Oct 30, 2007 11:49PM EDT

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The cell phone industry hasn't exactly been shy about billing its customers for all manner of things. Roadside assistance... without your asking for it? That'll be $2.99 a month. Ha, that's nothing. Now one customer, Sean Clark, has been slapped with a bill for a whopping 10 grand, because his developmentally disabled daughter sent a mound of text messages to a "premium" chat line, which billed an extra $1 or $2 per message it sent out.

Ironically, big texting bills drove Clark to upgrade his daughter's cell phone plan to an "unlimited" texting plan. What he didn't realize was that she was sending messages to a premium text system, the equivalent of a 1-900 telephone number. These services sent numerous messages to the daughter for a buck or more a pop, billed over and above any standard texting fees. The come-on: the promise of "romantic dialogs with 'cool guys.'"

Given the back-and-forth nature of a text message chat, bills can skyrocket quickly. $100 an hour wouldn't be unusual at all.

Clark's carrier, Sprint, offered a 50 percent refund considering the circumstances, but the third-party services running the chat systems haven't budged. He's clearly hoping awareness will help his cause and hopefully save others the same headache.

If your kids (or anyone else) carry cell phones, remember that premium texting services are almost never blocked by default, and many carriers don't offer a way to block them at all. Call your carrier and ask about blocking if you're worried such a situation could happen to you. If it isn't offered, you might consider turning off text messaging altogether.

Comments on $10,000 Bill... For Text Messages

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  • 2 Posted by wmtyrancz on Thu Sep 3, 2009 10:49PM EDT Report Abuse

    I guess i'm to old because i just don't get the appeal of texting.

  • 3 Posted by bruno13069 on Thu Sep 3, 2009 3:14PM EDT Report Abuse

    I think that texting is a modern version of the telegram. You have to be very concise in order to get your message trhough in 128-256 characters.

  • 4 Posted by mbash1944 on Thu Sep 3, 2009 7:12PM EDT Report Abuse

    I have a solution to mobile phone problems. I do not have a mobile phone.

  • 5 Posted by rogueist on Thu Sep 3, 2009 8:49PM EDT Report Abuse

    Wow - holy cow - didnt realize they existed - what a scam! She needs a MySpace and ICQ/AIM enabled phone - that should cut down on the "premium" messages being sent!

  • 6 Posted by marcibul on Thu Sep 3, 2009 7:06PM EDT Report Abuse

    Why that service for his daughter anyway? All that is needed is serious numbers plugged in to reach the persons needed to be reached. A simple plan with lots of minutes available.

  • 7 Posted by texas92458 on Thu Sep 3, 2009 10:01PM EDT Report Abuse

    Another example of a predatory business taking advantage of someone's misfortune. A corporation like Sprint could have generated $$$ worth of good publicity by nullifying Mr. Clark's bill. Instead, they come off as just another greedy corporation.

  • 8 Posted by sidk_98 on Thu Sep 3, 2009 9:21PM EDT Report Abuse

    What he didn't realize was that she was sending messages to a premium text system, the equivalent of a 1-900 telephone number. Please research your facts more completely. SMS text messaging and 900 payment methodology are in no way related in process, execution or usage.

  • 9 Posted by coons_aa on Thu Sep 3, 2009 3:29PM EDT Report Abuse

    if the kids are not responsible enough then the parents should not get myspace or AIM phone they should take it away. You dont teach a kid not to steal by giving them everything they want nor do you teach a kid not to not to be mean to others by buying them a cat they can kick around.

  • 10 Posted by dominicanobavaro on Thu Sep 3, 2009 3:46PM EDT Report Abuse

    She must have texted 333 text message daily, 24/7. Why didn't the parents noticed what she was doing, especially if she was not a totally normal person. Parents should be more careful. Also they should have restricted the texting feature.

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