Tue Nov 13, 2007 11:58AM EST
See Comments (30)
Here's a new one: One Consumerist reader's PlayStation 3 croaked, so he sent it in for warranty service since it was still under its coverage period. A week later, he was told he would not be receiving a replacement. The reason? It had too much dust in it.
This tale gets stranger as you read it. First he's told his console wasn't covered because he didn't have a receipt. (It had been a gift.) Finally, he was told that while it was eligible for coverage, the technicians had peeked inside, taken pictures, and found it simply too dusty to merit coverage under the warranty. He requested the pictures to see for himself. Sony said no, not without a subpoena. (Outraged, he noted that if he were to open the case and taken the same pictures, he would have voided the warranty himself.)
He's now left with two choices: Getting his old (broken) PS3 back or paying $150 for a repair.
Should the writer's dusty PS3 have been covered by warranty? Or did he neglect it by failing to keep the unit in a dust-free area? I expect we'll start to hear numerous additional reports of PlayStations failing due to dust accumulation, a big problem if you leave it running all the time.
The important lesson for you, of course, is to keep your gaming console, and your PC, as dust-free as possible. While you can't open a console case without voiding your warranty, like you can with a PC, you can use a vacuum to suck some of the dust out through the vents even when you can't crack open the box. Of course, also keep the area around your gaming consoles as dust free as possible to keep it from getting inside in the first place.
Click here for more information on dusting and cleaning computer equipment!
Join in the discussion. Here you'll see the comments in the order they were posted.
#1 you are a clean freak. An average person should only thoroughly clean their electronics once every couple of months.
Sounds like another case of corporations caring about profit rather than customer satisfaction.
This guy had the system 8 months. INSIDE an entertainment center. NO WAY he did anything wrong....and to no. 1....The dust was inside the machine....you can't vaccuum that....and shouldn't anyway....static charge can potentially RUIN electronics. I think number one is a SONY rep of some sort... Fact is, they oughta be held accountable for the machine as it was only used for 8 months, and they ship it with this folding@home setup that basically makes the things run constantly if you don't stop it......
LOL - Nobody dusts their electronics at all. Want to keep it clean? Void you warrantee and do it yourself. Otherwise, just buy a second unit so you have no downtime each time you get one repaired. I have to laugh though that Sony would even say "its too dusty"! That's a real laugh! Boy, Sony doesnt want to honor not even one single warantee! Buy a Wii instead!
I live in a college dorm and the AC has no filter. The floor above me is all girls so finding long hair in my room as a guy is normal. The room gets covered in a thin layer of dust every 24hrs. So with that said I would need to clean my computer and game systems every day to keep my warranty b/c of dust. I also have OCD so I clean most things daily but I didn't think of games and PC. It is wrong to say no because of dust that some people can't control.
What I find most disturbing about this is that there is really absolutely no proof that there was any dust issue. Their response of "get a subpoena" was what troubles me the most. It is basically saying, "take us to court to prove we are lying and see who wins". Which of course a company which probably pays more for lawyers then some small countries make in a year is going to win. So now I am left with a choice between Sony, Microsoft, or Nintendo. Is it any wonder the Wii and Xbox are kicking the living daylights out of PS3?
The dust thing may or may not be a good reason...without being able to see just how dusty it really was. But that's the point...supposedly they had taken pics? well they should at the very least prove to him it's not a lie and go ahead and send him the photos. My PS3 is running fine and has a little dust on it, sure. I like Sony products but I definitely am NOT a fan of their customer service. However, unfortunately it is rare that I find a product I love that has the service to match, or vice versa(sp?).
Maybe Sony shouldv'e put an external filter on the outside so we wouldn't have that problem. Besides that it sounds like Xbox and Sony are going to do the same thing screw the cosumer. Glad I bought extended warranty at Best Buy...
It's downright abuse actually. Mr. Null, you didn't speak about the terms of the warranty. It said that "acts of God" are not covered by the warranty, which was what Sony claimed the dust was. I find it really sad that Sony did this. I really hope they don't do this with every person who claims this.
1 Posted by gregorydynamite on Thu Sep 3, 2009 4:13PM EDT Report Abuse
I vacuum all of my components 2X a week with the brush attachment. If you don't keep electronics clean and dust free they will undoubtedly break. That rule goes for PS3 as well. I can only imagine what the rest of this guys house looks like?!?!? My guess is a pig-sty.