Sun Feb 17, 2008 4:58PM EST
See Comments (68)
In response to eBay's recent announcement that it would no longer allow sellers to leave negative feedback for buyers, the uproar has been deafening. How deafening? So loud that a boycott has been planned, set to begin tomorrow on February 18, 2008 and run for (at least) a week.
Will it stick? As I noted in my original post, eBayers who want to auction things have little alternative to the auction giant unless they want to open their storefronts or sell at fixed-price merchants like Amazon.com.
However, a recent poll of eBay sellers showed that a full 90 percent were unhappy with the policy change (though AuctionBytes notes that no one was really happy with the feedback system before the change, either). Though, as the above story notes, "What I'm hearing from a sellers is not, can we afford to boycott eBay for a week, but rather, can we afford to continue selling on eBay once these changes roll out?"
eBay boycotts are nearly as old as eBay itself, and none of those have been effective at getting the company to change its policies. But things may be different now, as sellers appear to be weighing whether to even bother selling merchandise online at all, turning instead to flea markets and enthusiast fairs instead of wading through what many now see as a bureaucratic and expensive nightmare.
Still, eBay may be taking the threat seriously. To mitigate any ill will, eBay is offering a listing promo until the 20th (per AuctionBytes), and its new discounts for media sellers take effect on that day, too. Will people be drawn to a deal enough to overlook a few policy changes? We shall see.
Join in the discussion. Here you'll see the comments in the order they were posted.
Ebay is acting foolishly. Hope the boycott is successful and that the policy of giving negatives is restored. Negatives should not be given lightly, but should be serve as a protection from shabby business practices.
As a buyer, ebay's changes look good to me. The previous feedback system had turned into a nasty joke. Sellers should stick to the fees and let the feedback system change.
Listings are down already. Support the Boycott. No Buying, No Selling Feb. 18-25th. Google the following and sign up for the class action suit: Hagens Berman Sobol Shapiro Ebay "The suit focuses on a violation of the Sherman Act alleging eBay has used illegal tie-in and steering practices to remain the number one online auction site. It is estimated that eBay controls in excess of 90 percent of the online auction market to date. According to the complaint, the named plaintiffs and other users of eBay are forced to pay higher fees as a result of eBay's practices. Both plaintiffs, who are active sellers on the site, claim eBay's tie-ins with PayPal and Verisign have led to higher credit card fees that must be paid to eBay or PayPal. These fees are artificially inflated and used to help eBay maintain its dominance over the online auction business." They even have a "tell a friend link". Note: Put n/a in the “date” and “# of shares field”. This is not a securities class action. If this is a securities class action, please list the date shares were purchased and the number of shares acquired:
For Buyers who think the feedback change is all good they need to learn more about it. The goal of the FB changes is to make more money for Ebay. If the Sellers do not maintain an incredibly high standard because the Post Office fees are too high, the buyer didn't read the description, or the seller made a mistake and shipped the wrong product, etc. EBAY will charge the seller higher fees and can hold the paypal payment for 21 days. This will end up creating more distrust, why would a seller trust a Newbie? Higher fees WILL be passed onto buyers because they are not going to sell and lose money in the transaction. There will be less sellers - this will drive up prices based on economics 101 of Supply and Demand. Support the Boycott, No Buying, No Selling Feb 18-25.
how will we know if it is a fair & honest dealer without feedback.?
I am a buyer and support this boycott! With the feedback changes buyers will be able to leave seller's negs for any reason at all! How as a buyer will I know who is safe to buy from when even excellent sellers have low feedback ratings? The sellers will have to increase the starting prices of the items to make up the for the increase in fees. Sellers will leave and there will be less quality items to choose from, which will drive up the bidding price. The great estate sale items that the sellers go out and find for us buyers will be gone because those sellers are being pushed out. These changes are not good for buyers or sellers! I will not be buying anything the week of the boycott to show support of the all the great sellers I've bought from!
I speack as a buyer and a seller both, and I say: Support the boycott - this will do nothing good for BUYERS or SELLERS, the only one who might benefit is eBay, and that remain to be seen - not much benifit if all your sellers jump ship. There has to be a better way to fix feedback then allowing buyers to walk all over sellers, with no possible repercussion. No matter what anyone thinks - there are BAD buyers, just like BAD sellers, and this facilitates those bad buyers. Lets just hope eBay can figure out a better way, that will protect both buyers and sellers. That would be ideal. SUPPORT THE BOYCOTT
Many people have asked me over the last few days if I really think our boycott will be successful. They wonder if it is possible for EBAY sellers to really have an effect on such a large company. I have a few thoughts about that, and I would like to share them with you. First of all, I completely believe that ebay sellers can have an effect on the company. We did 10 years ago when, without us, EBAY would never have reached its first birthday. We did a few years back, when another much smaller boycott was shortly followed by a fee reduction. We will on Feb 18th when tens of thousands of sellers, OR MORE, stop listing, selling and buying during the boycott. Never before has the average seller on Ebay come together so quickly and forcefully with their fellow sellers to make a statement against an Ebay policy decision. Why is this time different??? Because the policy changes that have been announced are so outrageous! First, we were told that there was a fee reduction. WOW, GREAT! That was a short lived smile on the face of the average seller. A few sentences later we read in the Ebay announcement that listing fees were going down by as little as a nickel while Final Value Fees were going up by as much as 67%. Fee hikes are bad enough without being lied to about them. Then we learned that while buyers were still allowed to leave positive, negative or neutral feedback sellers were only allowed to leave Positives. Ebay is going to tell me what my opinion of a transaction is going to be? What if it wasn't positive? Oh, then I can leave nothing. Well that really doesn't work. What if a buyer never paid, or paid four weeks late, or called me at home at 3am? What if they filed a chargeback and sent back a USED broken ipod instead of the brand new one they bought from me? Positive feedback or nothing really doesnt work now does it? Oh, then there is the paypal issue. Paypal can hold the sellers money from a sale up to 21 days. Under 100 feedback ( all new sellers! ) or 5% neg/neut feedback in 30 days are two of the many reasons paypal may do this. Oh, and you have to pay for shipping out of your own pocket and hope you eventually get paid? OH, and paypal will just keep the interest they earn on your money for all their trouble! Problems with BEST MATCH and other ebay functions are issues too. THIS TIME IS DIFFERENT THIS TIME EBAY HAS GONE TOO FAR JOIN US FEB 18-25 EVERY SINGLE PERSON WHO JOINS US MAKES US STRONGER WE MUST STAY THE COURSE
I'm afraid this is the beginning of the end for small sellers on eBay and fewer fabulous estate finds. Please read these the "Honest opinion on Ebay's new policies from a powerseller..." and other comments on eBay forums: What Ebay wants to do: Ebay wants to catch up with that large river in south america in that it eventually wants to get fees down to nothing and get FVFs up to a combined 15% (i.e., combined with Paypal). The large river is winning in revenue, so Ebay will follow that model as the current management follow what the analysts at big financial firms say they must do - i.e., compete with the other guy's business model. What ebay is actually doing: They are losing sight of what made Ebay unique. Ebay used to be the "world's flea market" - but they now see this as a dirty word - they want to be a "marketplace". However, this automatically disenfranchises a large majority of their members. Remember when Ebay was fun? Not any more. What they appear to be saying is that if you want to sell here, you've got to be a merchant - no more mom and pop operations. This is a shame as they seem to forget the original ethos of Ebay that got them to where they are today. Talking of which, ebay's share price was at $60 just 3 years ago...and then what happened? They started raising fees - and today? Share price below $30 - surely someone has to see that their business plan is not working? What Ebay fee hikes mean for sellers Nothing. Sellers will raise their prices to compensate for the fee increases. Those who used to sell by auction will convert to BIN, or will be hurt. What Ebay fee hikes mean for buyers Less choice and higher prices. What Ebay fee hikes mean for Ebay revenues Less choice, higher prices = lower overall sales = lower revenues. http://forums.ebay.com/db2/thread.jspa?threadID=2000519361&tstart=0&mod=1203296830876
1 Posted by materialgirlsews on Thu Sep 3, 2009 7:10PM EDT Report Abuse
there is NO current listing promotion running until the 20th. There was a ONE DAY listing sale held on February 13.