Comcast, others degrade HD video quality to pack in more channels

Mon Apr 7, 2008 5:22PM EDT

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High-definition television provides a crystal clear viewing experience, free from artifacts and with noticeably better quality than standard-definition television... right? Not so fast. Turns out Comcast and other providers of so-called high-def TV are intentionally compressing the video stream on many of their channels, sometimes by as much as 38 percent, degrading image quality along the way. Why? Supposedly, it frees up bandwidth so the operators can pack in even more channels.

The news is the result of independent research from a user at AVS Forums, probably the best-known meeting ground for audio and video enthusiasts. Here, that user provides a wealth of examples and empirical data outlining the issue, complete with screenshots of what channels look like with standard compression and with Comcast's extra squeeze. Some of the channels don't look much different, but a few examples are particularly egregious, such as the 34.2 percent added compression applied to MHD, seen above in a "before and after" shot. (Note that this level of pixelization will be less apparent in a moving image than a still frame, bit some of the examples are so horrible they'd be obvious to even a casual passerby.) Some commenters have noted that the compression is so bad they thought something was wrong with their equipment.

Comcast isn't the only one pulling these stunts. DirecTV has been sued over a similar issue in the past, and DISH has also engaged in such "HD Lite" tactics as well, namely by dropping the overall resolution of its broadcasts to save on bandwidth. In fact, DirecTV actually sued Comcast when Comcast tried to call out DirecTV's lower-resolution HD in its advertisements. That suit was settled late last year. Now maybe it's time for DirecTV to launch an ad campaign of its own...

Comcast has yet to issue a response regarding this issue.

LINK: AVS Forum
via Consumerist

Comments on Comcast, others degrade HD video quality to pack in more channels

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  • 1 Posted by rogueist on Thu Sep 3, 2009 8:49PM EDT Report Abuse

    Yep, I noticed that while I was at my mom's place... My off the air HD images were better than her Comcast HD channels - and that is saying something, considering that the off the air HD channels are partially a mix of SD with HD graphic overlays, 480p images centered in 720p letterboxes, 720p images running in 1080i overlay packages, and much more - overall not much actual HD content there, or the image quality they are broadcasting at does not match what you are viewing. BUT it is improving - I am seeing more content that matches the broadcast signal.

  • 2 Posted by o2cmefly on Thu Sep 3, 2009 7:43PM EDT Report Abuse

    This is why I have Verizon FiOS. Fiber Optic all the way to your home. The picture quality is amazing on every channel. Even the non-HD channels are watchable on an HD set, and they are the only ones that are noticeably lower in quality (as one would expect).

  • 3 Posted by ryanobo66 on Thu Sep 3, 2009 8:57PM EDT Report Abuse

    Its a good thing we just switched to FiOS. There are still a little hiccups with the system (such as the DVR that can "Broadcast to any receiver in the house" even though it wont work with HD boxes), but its worth it.

  • 4 Posted by scottiecordes on Thu Sep 3, 2009 9:08PM EDT Report Abuse

    As soon as FiOS is avaliable to me, I am all over it. You would think it would be living in the LA area. Common Verizon! You can do it!

  • 5 Posted by agustin2489 on Thu Sep 3, 2009 2:47PM EDT Report Abuse

    I've looked at FiOS recently. Promising but I wish the price wasn't so high.

  • 6 Posted by mgilbert@pacbell.net on Thu Sep 3, 2009 7:17PM EDT Report Abuse

    Nice article, but lacking any definition or knowledge. How about starting with "degraded from what?" Do you mean ATSC standard? do you mean studio HD at 1.5GB? do you mean Sony HD camera at 150MB? what??? If you want to discuss HD quality (a great topic!) then define what you think HD should be (I like 1920 x 1080, 24 bit RGB color, 60Hz but that's a bit of a bandwidth hog for transmission) and then hit on all the players that screw it up, and most do, some more than others. Thanks

  • 7 Posted by aprkareckas on Thu Sep 3, 2009 2:57PM EDT Report Abuse

    Would it be possible for Verizon to compress their service? Don't kid yourself that they wouldn't do it if they could. I just want to know what I am paying for and what I'm getting, wonder what happens when you ask Dish or Comcast about compression?

  • 8 Posted by muscogeekid on Thu Sep 3, 2009 7:30PM EDT Report Abuse

    I use Knology and I have seen this on some channels as well, but they were not HD channels, just normal digital channels. Mostly it is on old re-run channels like TNT, that I don't watch much, so I didn't worry about it.

  • 9 Posted by tonyb11 on Thu Sep 3, 2009 10:16PM EDT Report Abuse

    HELLO??? They dont compress it like a codec, they compress it like a zip file, using hardware and bandwith...like a cable modem tho, the more users there are, the less bandwith you will have.,,,FiOs can have 32 users at 20mbps, plus the Television Channels, on a strand of fiber optic cable the size of a human hair...What the heck do they care about bandwith for???

  • 10 Posted by klacour on Thu Sep 3, 2009 4:52PM EDT Report Abuse

    At first, I wanted to say "unbelivable" ... but being stuck with Comcast for 20 years, it really should not come as a surprise. The real kicker for me? I have four HDTVs in my house, and starting in January Comcast began charging me $6 per TV for HD service!!! So, for $24 a month, I am getting degraded HD service. Verizon, please hurry with that FIOS ...

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