My Creaky Xbox 360: Aches and Pains Aplenty

Thu Jan 31, 2008 2:31PM EST

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Like many an Xbox 360 gamer, I'm already on my second console (after my first one bit the dust last spring). But while it's still chugging away, my little beige buddy is suffering from a litany of ailments—some merely minor and annoying, others more serious. And from what I've read on the Microsoft forums, I'm one of the lucky ones.

Before I begin my latest rant, I'd like to point out that hardware issues aside, I love my Xbox 360—I think the software platform is brilliant, I love the games (my wife has threatened to hide my "Halo 3" game disc), and I'm a Video Marketplace junkie. No quarrels there.

But almost all the fun came to a screeching halt last May, when my barely six-month-old Xbox 360 got hit with the Red Ring of Death. About a month later, Microsoft tech support sent me a brand-new console, and I was gaming again. Luckily, the dreaded RROD has yet to reappear (although many 360 owners are on their third or even fourth consoles), but over the past few months, a series of bugs and glitches have cropped up—and sadly, just about every one is well documented in the Xbox 360 support forums. Among them (starting with the most minor):

  • Busted USB port flap: It's a little, spring-loaded plastic flap that covers the twin USB ports below the main power switch. Anyway, the spring broke several weeks ago, and now the flap just lies flat, leaving the ports exposed. Not the biggest thing in the world, but annoying nonetheless. (Click here for similar complaints on the Xbox forums.)
  • "Unreadable Disc" errors: My new console seems to have a particularly sensitive DVD drive. Many games play just fine (I've played dozens—nay, hundreds—of hours on "Halo 3" with no problems), but with "Gears of War" and "Madden '08," I regularly get "This disc is unreadable" alerts—an error that stops any gameplay in its tracks, forcing you to return to the Xbox Dashboard. Both game discs look almost completely free of scratches, and if I eject them from the 360 drive and put them back in, gaming usually resumes. Luckily, "Gears of War" auto-saves regularly, but I've cursed like a sailor after my Madden matchups (with 15-minute quarters, mind you) come to a sudden, unrecoverable end in the third quarter. (Similar complains here, here, and here.)
  • Disc tray won't open: Oh, one more thing. That DVD drive I was just complaining about? It won't open anymore—at least not on its own, anyway. When I hit the eject button, the green light on the "eject" button flashes, the drive makes a few little clicking noises, and then...nothing. Now, if I want to open the DVD tray, I have to press the eject button and then give the tray itself a little push, which seems to do the trick. (More gamers with the same problem here.)

So, are any of these bugs fatal? Not at all, and luckily, none of them are bad enough to warrant sending my replacement console back to Microsoft for repair (well, not yet anyway). And yes, Microsoft did step up to the plate and extend the 360's warranty to a full three years, and I give Redmond credit for that. But based on the problems I'm having—and the ongoing complaints on the Xbox forums—it sounds like plenty of shoddy 360 consoles are still rolling off the assembly lines. (And say what you will about Sony's PlayStation 3, but that console appears to be as tough as nails.) I have to say, when I plunked down my $400 for the Xbox 360, I expected more from Microsoft—a lot more.

OK, fellow Xbox 360 gamers: getting any grief from your consoles? Sound off.

Comments on My Creaky Xbox 360: Aches and Pains Aplenty

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  • 1 Posted by matt_archbold2002 on Thu Sep 3, 2009 7:11PM EDT Report Abuse

    I guess I'm one of the lucky ones (knock on wood). I owned my first console for 2 years before selling it on ebay (it worked fine when i sold it) and bought my second console about a year ago when the Hdmi Pro version with the 2 free games came out. I have yet to have any problems mentioned above. I take care of it and dust it regularly (no abuse), and it has been good to me. I did get a read disk error once, but that was with a rented copy of Halo 3 with scraches all over it (to be expected). Other than that, nothing. I guess its just the luck of the draw. I will say that i too am a Xbox live marketplace junkie. I have so many tv shows, demos, arcade games, etc.. that i will soon need more space. Is there something out there that lets you connect multiple hard drives together to use at once (like an external stackable system that lets you use multiple xbox hard drives at once)? I already have a 120gb hard drive and dont know what to do once that is full.

  • 2 Posted by xanthopyr on Thu Sep 3, 2009 10:51PM EDT Report Abuse

    I must be a lucky one too. Mine has been working fine for over a year. I doubt I play it as much as other people though.... maybe 6 hours a week tops. And I definitely leave it out in the open, instead of cramming it into a hot electronics cabinet.... which I suspect is why so many systems are breaking down.

  • 3 Posted by gs4349 on Thu Sep 3, 2009 4:13PM EDT Report Abuse

    i brought the xbox to a friends and saw the RROD. left it unplugged for 10 mins then it turned back on but wont connect to live. Seems I zapped something. sent out for repair. tech support was not eager to repair it. they thought they would fix it over the phone... what am i a retard?!? anyone with the same problem??

  • 4 Posted by freak4yahweh on Thu Sep 3, 2009 4:03PM EDT Report Abuse

    I'm on my 3rd console. I've have 2 rrod's and a screwed up DVD drive (not reading spinning disks). I'm pretty upset about the whole deal, and I'm also upset about the lack of customer service. I just got my xbox back 2 months ago, and tonight it's sitting in Texas being fixed again. I had to go through 2 supervisors to get them to understand that a free 1 month of Xbox live wasn't enough compensate me for my Xbox being gone. Especially since it doesn't compensate me, only replaces the time that the 360 is gone. I finally got a free game out of them, Project Gotham Racing 3. I'm really disappointed with MS about this, and I hate to say it, but a PS3 is starting to sound really good to me. I spend 2-3 4 hour nights on it a week, not enough to have broken it in good. Hit me up in a few weeks, my gamertag is freak4yahweh. Maybe I'll be on playing HALO3, maybe my Xbox will be broken again, who knows. freak4yahweh

  • 5 Posted by somebodys_here on Thu Sep 3, 2009 9:32PM EDT Report Abuse

    Not a problem [Smiles!]. I think most people that had problems got a 360 before Lot 0714 rolled out (I'm a lucky one, lot 0732). So far, the worst problem I've had is that it heats my room up significantly during extended play. That really helps now that its 30 degrees outside (62 inside). Keeps me nice and toasty..

  • 6 Posted by tlappert@sbcglobal.net on Thu Sep 3, 2009 10:12PM EDT Report Abuse

    My son is on his third 360. His first one lasted 2 years. The red ring of death took it. Microsoft did send us another one but it only lasted a little over 3 months. One of the above writers said he was having trouble with dvd drive tray opening, my sons would not stay closed. When he would close the tray it would come back open. The 360 made a grinding noise inside. I called microsoft and they wanted $100.00 to fix it. They said the dvd drive was not under waranty. I ended up buying a brand new one. I may send the old one in to have one on hand for a spare. Someone told me the new 360s are being built a little better, can anyone commit on that. Thank you. I just bought it Jan.28th.of 2008.

  • 7 Posted by freak4yahweh on Thu Sep 3, 2009 4:03PM EDT Report Abuse

    tlappert, it's rumored that they newer premiums and elite (both that have HDMI) are better, but are still around the 10% failing rate versus the 30%. In august, they are supposed to be rolling out another chipset. I believe it's supposed to be a 60 or 65nm, rather than the 90nm currently used. It is codenamed "Jasper". Look up Jasper 360 and you'll see the speculation surrounding it.

  • 8 Posted by tlappert@sbcglobal.net on Thu Sep 3, 2009 10:12PM EDT Report Abuse

    Thank you for your answer. I will keep my fingers crossed in hopes that this system will last until the technology gets better. Thanks again.

  • 9 Posted by pyro_metal_maniac666 on Thu Sep 3, 2009 8:23PM EDT Report Abuse

    I'm on my fourth console. All of them have gotten the ring of death. If I didn't love the system so much there is o way I would put up with this. At least Microsoft is being helpful. If you harass them the give you free stuff which is awesome. I've gotten a controller, a memory card, PGR3, Fable, and something else. (Can't remember what right now.)

  • 10 Posted by dubyac99 on Thu Sep 3, 2009 3:49PM EDT Report Abuse

    I think loyalty is great, but anything over 2 systems, burned, would drive me mad. I prefer to wait until all the bugs are out of a system. Never buy any electronic device at launch, and often wait at least 2 years. Never had a problem with a new gaming system I've bought doing that.

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