Hands-on review: Samsung Instinct

Thu Jun 12, 2008 4:22PM EDT

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The Voyager, the Vu, the Glyde—all have tried to knock the iPhone off its touchscreen throne, and they've all fallen well short. But while the new Samsung Instinct still isn't an iPhone killer, it comes closer than I expected—and in a few areas, it beats the iPhone at its own game.

I was pretty impressed when I saw a pre-production unit back in March, and now that its software has been perfected, the Instinct ($199 with a two-year contract, set for release June 20) strikes me as the best of the iPhone wanna-bes. It's not perfect—the Web browser needs work, the interface isn't nearly as slick, and it lacks the iPhone's potential as a mobile platform—but it's the first full-on, non-iPhone touchscreen handset for the U.S. that is truly geared toward touch. 

Looks-wise, the Instinct gets off to a strong start. Measuring 4.6 by 2.2 by 0.5 inches and weighing in at about 4.5 ounces, the Instinct is a little taller, narrower, and lighter than the original iPhone—indeed, it felt quite a bit lighter in my pocket than the iPhone ever did.

The Instinct's touchscreen looks reasonably sharp, although its graphics are slightly duller than what you'll find on the iPhone. Also, the Instinct's 3.25-inch display is a little narrower than the iPhone's 3.5-inch display, which makes browsing the Web a little more cramped than it should be.

Just beneath the Instinct's screen are touch-sensitive Back, Home, and Call buttons, while a volume rocker and microSD slot (good for 8GB of additional memory) sits on the left spine, with camera and voice-command buttons along the right side. Atop the phone is a standard 3.5mm headphone jack and a power/sleep button.

As I've written before, the Instinct's display is protected by a plastic coating, versus glass for the iPhone; the plastic makes for a lighter phone, but it could also lead to scratch marks down the line. I don't see any marks on my review unit yet, but then again, it's only been a week.

The Instinct's main touch interface has four tabs: Favorites, Main, Fun, and Web. Tapping the Main tab brings you to the phone's core applications (e-mail, navigation, settings, etc.), while Fun calls up multimedia (music, videos, camera), and Web includes ... well, the Web browser, plus widgets for news, weather, sports, and the like.

As you touch the various tabs, little icon-based boxes slide back and forth, gathering smoothly into a grid—it's one of the little touches that makes browsing the Instinct's menus an iPhone-esque experience.

Indeed, the Instinct's touch UI felt much more responsive than other non-iPhone touchscreen handsets I've tried (some of which have been so sluggish that they're practically unusable). My taps registered almost immediately in most cases, and I liked how you can flick lists up and down, which gives you a roulette wheel-type effect, again akin to the iPhone's UI.

That said, the Instinct's touch interface has its limits. As responsive as it is, the Instinct's UI still feels sluggish compared to the iPhone's, while the physics of the Instinct's roulette-wheel effects—while not bad—aren't completely there yet. Navigation is relatively intuitive, but not effortless; my non-techie pals, who had no trouble with the iPhone, wandered into occasional thickets with the Instinct. 

OK, let's talk messaging. The Instinct does both SMS and picture messaging, and setting up most Web e-mail accounts (including AOL & AIM Mail, Hotmail, Yahoo! Mail, and Gmail) is a snap. The phone has limited Exchange support—you'll need either Outlook Web Access or a desktop redirector—and you can also set up POP or IMAP accounts manually.

Composing messages on the Instinct's virtual keypad was, well, a so-so experience. Unlike the iPhone, the Instinct lets you enter text in either portrait or landscape mode—nice, except in the portrait mode, letters in the keypad are arranged in alphabetical order rather than in QWERTY style. You also have the option of tracing letters with your fingertip, although (as I've mentioned before) my handwriting is so bad that I quickly went back to tapping.

The Instinct boasts tactile feedback as you type, a feature missing in the iPhone; that said, the Instinct's error-correction method (a critical feature when typing on virtual keypads) forces you to stop and go back to fix mistakes, while the iPhone's suggestion bubble (which you tap only if you don’t want to replace your typing) lets you keep tapping away.

Moving on ... the Instinct comes with GPS and turn-by-turn directions powered by TeleNav, which makes for a pretty slick experience. Meanwhile, the 2MP camera takes decent, if not awe-inspiring images (about on a par with the iPhone), but the Instinct also records video clips—still a (sore) missing iPhone feature. Once you're done shooting, you can send photos and clips via e-mail or MMS, or you can upload them to MySpace.

The Instinct really shines with it comes to music and video. The phone takes full advantage of its access to Sprint's 3G EV-DO network, delivering streaming video from Sprint TV, downloadable songs via Sprint Music (which has been redesigned for the Instinct), and a couple dozen streaming radio stations (some of which require subscriptions).

Not bad, especially compared to the iPhone, which lacks access to AT&T's own video service and—for now, at least—won't let you buy and download songs from iTunes over AT&T's HSDPA network.

Music on the Instinct sounded relatively sharp to my ears, while streaming video looked blocky and a bit jerky—par for the course over a standard 3G cellular connection (as opposed to the sharp images from MediaFlo mobile TV).

Web browsing on the Instinct isn't quite so impressive, however. The browser works well enough with mobile-optimized pages, but (as I've written before) slows to a crawl with full-HTML pages. You can scroll by tapping and dragging Web pages, but there's no "pinching" on the Instinct's non-multitouch display, so you must tap a virtual button to zoom in or out. In other words, while the Instinct's Web browser is certainly above par, it can't hold a candle to the iPhone's.

The Instinct lacks Wi-Fi but boasts stereo Bluetooth support (still missing on the iPhone), and it also comes with an impressive arsenal of accessories in the box, including a wired stereo headset, a USB cable, a carrying case—and an extra battery, plus an external battery charger. Nice.

Samsung promises nearly six hours of talk time from the Instinct—probably a little high, although I've had my review unit still had a good charge after I left it on for a few days. In any case, you'll have the spare battery to tide you over.

Price-wise, the Instinct is on par with the iPhone: $199 with a two-year contract. And then there's service—Sprint requires that Instinct users sign up for a $70/month (ouch) plan that includes unlimited data and 450 minutes.

So, Instinct or iPhone? Not having seen the iPhone 3G in the flesh yet, I'm loath to make a call one way or the other.

But I have to say, the Instinct is the first U.S. touchscreen phone to make a serious run at the iPhone—and if you're a streaming video and music junkie (or stuck in a contract with Sprint, for that matter), it might be your best bet for now.

That said, Apple's upcoming App Store promises to add a universe of features to the iPhone, while the Instinct's closed platform leaves its users with whatever applications Sprint may (or may not) decide to sell. And if you're a Web browsing addict like me, there really is no substitute for the iPhone's top-notch mobile browser.

I'd love to cover more of the Instinct's features, but as you can see, I've already written a novel here. Have questions about specific Instinct features? Leave a comment and I'll get back to you.

Update: After this post was first published, Sprint announced that it was dropping the Instinct's price tag to $129

 

Comments on Hands-on review: Samsung Instinct

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  • 1 Posted by sweet8cow on Thu Sep 3, 2009 9:50PM EDT Report Abuse

    I just have a question about the music player on the phone. I know on previous cell phones that were "media phones" they claimed to play music but the programs were seemed to be latched on at the last minute. So does the music interface look and work good, say as good as an iPod?

  • 2 Posted by mgnappy on Thu Sep 3, 2009 7:17PM EDT Report Abuse

    Quick question. I am on a pretty sweet sprint family plan with free texting. Is there any way I can buy the instinct and stay on my family plan? Is there some added data package I would have to buy? I just don't understand why anyone would pay 70 bucks/month + 200 for the phone to use the instinct when you could get the I phone for pretty much the same price!!!

  • 3 Posted by mbj8448 on Thu Sep 3, 2009 7:12PM EDT Report Abuse

    I have multiple email accounts with Yahoo. Can I have them all an the Instinct or will it only allow one email address for each of the .coms?

  • 4 Posted by nitsgar on Thu Sep 3, 2009 7:39PM EDT Report Abuse

    I have 3 main questions I haven't seen answered much. 1. Do it have any IM ability? I thought I read a review that said it did NOT have any IM clients built in. 2. Can you sync the calendar or contacts in any way? 3. Can you tether it to your laptop, for web access, like you can some of the other sprint phones? Thanks for your time.

  • 5 Posted by smithj_33 on Thu Sep 3, 2009 9:28PM EDT Report Abuse

    In all the author's gushing over the iPhone he forgets to mention that you must install Apple's crapware, iTunes to use an iPhone. This is a true limitation to this phone. Oh, no copy paste, mms, fm radio, ect.... Nice job Apple.

  • 6 Posted by illlude on Thu Sep 3, 2009 4:23PM EDT Report Abuse

    How can the critic say that the Iphone has a "top notch web browser" when it has been running on ATTs slow EDGE network up til now? I have used this browser extensively it is the most frustrating thing I have ever dealt with. I think he should wait til the 3G Iphone comes out before he says things that are currently, blantantly untrue, like "the Instincts browser can't hold a candle to the Iphone's". Talk about an obviously negatively partial review of an Instinct beta device... trying to compare it to the 3G Iphone which nobody has even used yet! I cant take this article seriously at all until the REAL Instinct is off the shelves and in use.

  • 7 Posted by norreggy on Thu Sep 3, 2009 7:41PM EDT Report Abuse

    Wow, the above post looks suspiciously like an angry post from a samsung smurf. If you look at browser design, even the current iphone has a very good web browser. The network may be slow; but that's not the browser's problem,....And the BROWSER DESIGN comparison is made with the existing iphone browser, assuming it will be identical to the 3G version. You may need to upgrade your cognitive reasoning brain cells to the latest version.

  • 8 Posted by sjlara78 on Thu Sep 3, 2009 9:25PM EDT Report Abuse

    I just got the INSTINCT and so far i love it...Of course to everyone who has an IPHONE nothing can compare...but i personally was never interested in the IPHONE....Sprint now offers a family share plan if you have multiple lines...but they only have 2 options...i have 1500 min and unlimited everything else for 129.99 for 2 lines...which to me its great since i was paying about that much for 700 and adding everything else i had...I can listen to my music in my car thru the AUX unit and it sounds great...you can do other things on your phone while still having your music on...So far i can't complain...:)

  • 9 Posted by vmlodinoff on Thu Sep 3, 2009 10:37PM EDT Report Abuse

    I just puchased the instinct and its the best phone ever! Its the i phone killer for now. Ive had over 6 diffrent phones in the pass four years,and the instinct takes the cake. I had must of its funtions done by the end of the day.

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