Netflix: No more separate queues for you!

Thu Jun 19, 2008 10:31AM EDT

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It was one of Netflix's smartest ideas: Allowing subscribers to establish separate rental queues under a single account, perfect for keeping the peace between spouses, kids, or anyone under the same roof with clashing movie tastes. So why, oh why, is Netflix eliminating Profiles come September?

Update (7/1/08): I'm happy to report that Netflix has relented—Profiles are here to stay.

Netflix sent out a notice last night to all us of who've enabled the Profile feature, which lets you switch between multiple queues by clicking your name in the upper-right corner of the Netflix Web site.

The warning says simply that the feature is going away on September 1, and that any additional Profile queues will be deleted; if you want to keep track of all the movies in your separate (not main) queues, you'll have to print them out and re-add them manually.

Adding insult to injury, any movie ratings and Friends connections that your spouse/partner/buddies/kids made will be unceremoniously deleted as well.

And why? Here's the (non-)answer, straight from Netflix: "While it may be disappointing to see this feature go away, this change will help us to continue to improve the Netflix website for all our customers."

I have to say, I'm taken aback by the change. I really can't think of a good reason to eliminate profiles—after all, you can set separate "maturity levels" if you're dealing with kids, you can separately enable or disable community features, tweak the number of movies each Profile gets ... I mean, from a subscriber standpoint, I was pretty happy.

More importantly, my wife was happy, since (thanks to her separate Profile) she could rent movies like, oh, 27 Dresses without having me shove them to the bottom of the queue.

Let's hope Netflix takes a page from Microsoft and reconsiders its decision—or, at the very least, gives us a better explanation.

Update: I just got off the phone with Netflix spokesman Steve Swasey, who says the Profiles feature was "not used by a very big portion of the member base." He added: "The people who used it loved it ... but I understand the need to continue to do what's in the best interest of all members." 

 

 

Comments on Netflix: No more separate queues for you!

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  • 1 Posted by rigochaconjr on Thu Sep 3, 2009 8:41PM EDT Report Abuse

    Well, it looks like we'll be cancelling our subscription. The queue is one of the things we enjoyed so much about Netflix. DVD Play is going to be our solution. They're cheap, and because the grocery store is near our house, it's not that inconvenient. Boo to Netflix. Why would you they eliminate something so appealing?

  • 2 Posted by cal82 on Thu Sep 3, 2009 3:16PM EDT Report Abuse

    This is an absolutely dreadful move. The profiles feature was one of the key attractions of NetFlix. How am I supposed to reconcile all of my family members queues? This is a giant step backwards.

  • 3 Posted by hedo4three2002 on Thu Sep 3, 2009 4:18PM EDT Report Abuse

    Not used because I am confident most didnt even know they had this feature.....me included!

  • 4 Posted by hono_6@sbcglobal.net on Thu Sep 3, 2009 4:20PM EDT Report Abuse

    I have to agree I am a netflix member and never knew it was possible to do that. My girlfriend and I share the netflix and this would have helped are clashing movies interests as it seems we are always pushing each others movies to the bottom of the queue.

  • 5 Posted by klacour on Thu Sep 3, 2009 4:52PM EDT Report Abuse

    based upon posts 4 and 5, I would say the problem is not that not enough people are using the feature, the problem is Netflix, for some reason, didn't market/advertize/educate their customers enough to get them to use this very useful feature. Too bad - once agai,n feature set loses to bean counters. Netfilx loses customers.

  • 6 Posted by norab_photo on Thu Sep 3, 2009 7:41PM EDT Report Abuse

    My husband and I were constantly fighting for top spot in the queue and so the multiple queue option was amazing for us. We are seriously talking about canceling our membership over this.

  • 7 Posted by minli98 on Thu Sep 3, 2009 7:21PM EDT Report Abuse

    So what if most users don't use this service. There are enough who do and it doesn't interfere with the enjoyment of those who do not use it.

  • 8 Posted by tekneek211 on Thu Sep 3, 2009 9:59PM EDT Report Abuse

    It would be a lot easier to understand this "do what is in the best interest of all customers" if anybody had any idea what this nebulous "best interest" is. They announce a service decline, with a vague promise of unannounced improvements that could not possibly happen if they kept profiles around.

  • 9 Posted by kevin123r on Thu Sep 3, 2009 4:50PM EDT Report Abuse

    it could just be a way to improve server performance because this would most likely clear up a lot of hard drive space without effecting a huge majority the the customers. saves them from buying new hardware.

  • 10 Posted by rothgar42 on Thu Sep 3, 2009 8:52PM EDT Report Abuse

    Let Netflix know that you do not approve! Spread the word! http://www.keepnetflixprofiles.org http://www.cafepress.com/keepflixprofile

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