Survey: Sony HDTVs earn top marks for reliability

Thu Dec 4, 2008 10:51AM EST

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That's the consensus of more than 16,000 PC World readers, who also gave props to LG, Sharp, and Vizio. Coming in dead last: Mitsubishi.

The annual survey (spotted by the videophiles at Engadget HD) pitted a total of 16 manufactures against each other, with readers rating each company across nine categories, including overall satisfaction, ease of use, whether they encountered "significant" or "serious" problems, and customer service. You can check out the summary chart (which lists five of the nine categories) right here.

Overall, Sony beat out the competition with "better than average" marks in seven of nine categories, PC World reports, with glowing anecdotal reviews from many readers—"I've gone with Sony for many years, I find them reliable and high-quality, and they last a long time," cooed one reader who took the survey.

Also faring well were LG, Sharp, and bargain HDTV-maker Vizio, with readers reporting that Vizio sets were easy to use and had fewer "severe" problems.

Further down the list: Hitachi and JVC, with Mitsubishi pulling up the rear with "worse than average" marks in four categories, including "overall" reliability and frequency of severe problems.

I can't speak for Mitsubishi, but I've owned three Sony HDTV sets over the last 10 years, and they were all pretty solid. My first—a 32-inch tube-based WEGA, purchased in 1998—had some contrast and geometry problems (a common problem for flat-screen tube TVs back then), but otherwise it was reliable enough. Four years later, I upgraded to a progressive-scan 32-inch WEGA (another tube TV), and it was almost perfect—awesome picture, great geometry, and it never skipped a beat. Loved it.

I took a brief Sony break for a 42-inch Westinghouse 1080p LCD HDTV, and was less than impressed: so-so black levels, over- and underscan issues (depending on the screen setting), an iffy IR remote, and—most vexing of all—the set would occasionally become unresponsive unless I unplugged the power cord and plugged it back in. (Westinghouse lands in the bottom third of the PC World survey, by the way.) Now I'm back with Sony: a 46-inch Bravia LCD HDTV, and so far, so good; very reliable, above-average (if not inky) black levels, and yes—it turns on whenever I want it to.

Check out the full story at PC World.

So, what brand of HDTV has treated you the best? Got any gripes? Let us know.

Related:
Sony HDTVs Rated Most Reliable by PC World Readers [PC World, via Engadget HD]

Comments on Survey: Sony HDTVs earn top marks for reliability

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  • 1 Posted by gdogg_3 on Thu Sep 3, 2009 4:07PM EDT Report Abuse

    In our home we have an older Sony 42a10 HDtv model and everything has been working great. Havent had any problems with so far. I also have a smaller 26 Sony Lcd for my game room which works wonders having 2 hdmi ports for the Xbox360 and PS3.

  • 2 Posted by kcparashar on Thu Sep 3, 2009 4:48PM EDT Report Abuse

    bluray+samsung tv+monster cables+bose=the ultimate home theather

  • 3 Posted by knelson454 on Thu Sep 3, 2009 4:52PM EDT Report Abuse

    I used to work at Sony and got a great deal on a 61" projection TV back in 1996 for $1100. I just sold it for $200 about six months ago and got my new 67" Samsung DLP HDTV. The Sony worked great for 12 years and never once had a problem. Great old TV, but it was time to upgrade.

  • 4 Posted by jirojas on Thu Sep 3, 2009 4:35PM EDT Report Abuse

    kcparashar: like everyone has that kind of money

  • 5 Posted by gravy2033 on Thu Sep 3, 2009 4:12PM EDT Report Abuse

    HAHA...GO SONY!!!!! I have an old Sony 20" tube tv Trinitron and it was from 1986....22 years and still going strong!! Sony needs to keep up the great work.

  • 6 Posted by somebodys_here on Thu Sep 3, 2009 9:32PM EDT Report Abuse

    I've got a bargain brand HDTV (Dynex- BestBuy in house brand) and so far, I like it. Decent contrast ratio (1200:1 -once configured it looks great), great response time- 6ms for a 32-36 Inch set is fantastic, 2 HDMI, 2 Component, VGA, 2 S-Video, and 2 standard (old school SD) video connections. The speakers are fantastic (10 Watt in a bedroom is more than enough), the menu is intuitive enough, and it has a "Favourite Channel" mode which (I recently discovered) is actually useful. I got it after Christmas - January 2008, and then it was $530 with taxes and all. Great for OTA HD, Xbox 360, and HD movies from my computer.

  • 7 Posted by sassyashly1 on Thu Sep 3, 2009 9:06PM EDT Report Abuse

    well i can tell you samsung will beat sony they are very comparible what do you others think??

  • 8 Posted by lnfranklin2002 on Thu Sep 3, 2009 6:55PM EDT Report Abuse

    I agree with kcparashar. I have a nice bluray, samsung TV, expensive cables, and the bose sound system.... talk about a way to watch TV. 1080p blu-ray with a 61" tv, 7 speaker surround sound.... i feel like im in it.

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