3G survey: Sprint and Verizon neck-and-neck, AT&T lags in reliability

Tue Jun 30, 2009 12:08PM EDT

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The editors at PC World teamed up with wireless testing firm Novarum to take a "single-day snapshot" of nationwide 3G wireless performance. The results? Verizon Wireless gets the "speed demon" award and Sprint leads the pack in reliability, while AT&T suffers from a dependability gap.

First of all, hats off to PC World for taking the time and effort for such a thorough wireless study, which encompasses three of the biggest U.S. carriers (no results for T-Mobile, unfortunately), 13 cities, 283 testing sites, and nearly 5,500 individual tests. Many of us wireless reviewers only have the resources to test reception by waving a test phone around our back yards, so it's refreshing to see a systematic, coast-to-coast survey.

Anyway, PC World has a chart rating the average download and upload speeds of each carrier for specific cities, along with a percentage reliability rating. The results vary from city to city, naturally, with Verizon dominating in the eastern and central states and Sprint coming out ahead in the West.

Overall, though, PC World gave Verizon high marks for its "good mix of speed and reliability," plus a chart-topping average download speed of 951Kbps. But while Sprint's average download speed of 808Kbps "wasn't flashy," the carrier wins out in dependability, scoring an overall 90.5 reliability ratings.

Then there's AT&T, which placed second to Verizon in terms of average download speeds (812Kbps) but lagged badly in the reliability department—just 68 percent. Ouch.

AT&T's relatively poor reliability score in the PC World survey will certainly fuel the fire of U.S. iPhone users—myself included—who regularly complain about spotty 3G reception. Indeed, I've lost track of how many times my iPhone (showing five bars of reception, mind you) stubbornly refuses to pull down a Web page, while a test Verizon or Sprint phone manages to surf just fine from the exact same location.

Speaking of "more bars in more places," the PC World editors have some interesting things to say about signal-strength bars—namely, that they have little do with whether you'll get good 3G performance. That's because the bars only tell you if your phone has a good connection to a nearby cell tower, not whether your carrier's "backhaul" system is pulling a steady flow of data from the Internet at large, PC World explains. (Now you tell me.)

Make sure to check out PC World's full survey, along with complete results for all the 13 test cities.

So, how's the 3G performance in your area? Who's your carrier? Let us know.

Related:
A Day in the Life of 3G [PC World]


Comments on 3G survey: Sprint and Verizon neck-and-neck, AT&T lags in reliability

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  • 1 Posted by nighteye19 on Tue Jun 30, 2009 3:32PM EDT Report Abuse

    I feel bad for the iPhone people... not really. Lol. Verizon has been the best overall for years.

  • 2 Posted by geo27_90@sbcglobal.net on Tue Jun 30, 2009 4:09PM EDT Report Abuse

    I can't stand verizon phones they don't offer many features like other carriers I rather stick to AT&T

  • 3 Posted by jrobnavet@ymail.com on Tue Jun 30, 2009 7:08PM EDT Report Abuse

    One note about the "antenna bars" on your phone. Blackberry (over AT&T, my work phone) says in the user documentation that the bars only indicate cell signal strength for the GSM (phone) portion of your phone. Data connectivity is shown as a go-no go situation by the appearance of the words "edge" or "3G". As I drive around town, I can have 5 bars with no data capability, or great email with no phone coverage. I guess what we need is a killer app that tells what your data speed really is. The carriers will LOVE that one.

  • 4 Posted by kbmin95 on Tue Jun 30, 2009 10:34PM EDT Report Abuse

    I have the unusual Helio and it works fine! Fast 3G, good coverage (even where verizon and AtT don't work, good phones, and cheap prices!!!!

  • 6 Posted by purpose122122 on Wed Jul 1, 2009 2:19AM EDT Report Abuse

    Verizon is never a problem for. Would love an iphone for features, but I am concerned about the feedback on dropped calls.

  • 7 Posted by gwinters3 on Wed Jul 1, 2009 2:48AM EDT Report Abuse

    This just shows why the exclusive agreements with phone makers hurt consumers. AT&T would be quick to improve it's performance if Iphone users were able to take their phones to another network.

  • 8 Posted by goofyliltony.0027 on Wed Jul 1, 2009 7:36AM EDT Report Abuse

    Im a Sprint customer and my 3G signal as never fail and I travel alot thruout the U.S

  • 9 Posted by lorenrutherford on Wed Jul 1, 2009 8:24AM EDT Report Abuse

    What is really frustrating is that Verizon really does have amazing coverage, but AT&T phones are better phones. Problem is you never get to experience the better quality because their service sucks so much. Sprint just doesn't have the bandwidth to compete and they are not a world phone. If Verizon ever decides to switch to a world phone and get better products I would switch back in a heart beat. Also they need to add a SIM CARD (tough concept I know)!! Until then I am chained to god awful AT&T.

  • 10 Posted by rbh1684 on Wed Jul 1, 2009 9:43AM EDT Report Abuse

    I have AT&T and 3G in my area is very good (Raleigh, NC). I can go anywhere around the city and get it. Other parts of NC I get Edge. Hopefully AT&T will expand their 3G coverage in the future. I don't care much for Verizon because a couple years ago, I briefly switched to Verizon from AT&T and had less signal bars in the same area where I got all the bars with AT&T.

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